Yumetenbo (夢展望) is a Japanese online clothing store that sells some super cute stuff at reasonable prices. They also have an English storefront on Rakuten for those who can’t read Japanese, however, I find that the new items aren’t updated as often on the English site as it is on the Japanese site.
I’ve ordered clothing from Chinese sites before but a lot of the times, the stock photo of the item shown on the site is different from the actual item you receive because they take the stock photos from the actual brands and then they imitate the clothing. So even though Chinese sites are cheaper, you end up with a very poor quality item that’s not even what you thought you bought =S. I’ve read some pretty good reviews for Yumetenbo so I decided to give it a try.
This is part 1 of my review, which will only be on the store and its service. I haven’t received my items yet (I was supposed to get them today but there was an error with the mailing address =__=), but hopefully I’ll get them by next week for the second part of my review XD.
The site itself is pretty organized, you can browse by category, such as tops, one pieces, boots, etc, or you can browse by style: glamorous (sexy style), princess (cute style), kirei (adult style). I love how their items come in so many colours, even if you were to find similar styled clothes in North America, you probably wouldn’t find such a big colour selection.
Yumetenbo has new items everyday, however, their items also sell out pretty fast, so if you like something, try to nab it fast! They sell everything from clothes, to shoes, to bags, and even underwear and roomwear.
I ordered these 9 items from them on Sept 10:
2 way knee high boots in dark brown.
Another 2 way knee high boots in camel.
3 way bow pumps in beige.
Ankle belt pumps in black.
Faux fur collar coat in red.
Pleated skirt in camel.
Scallop shorts in black (REALLY wanted burgundy but sold out T_T)
Simple knit cardigan in pink.
Sweater in camel.
The total for these 9 items came to 21, 320 円, which is approximately $259 USD. I found this price to be pretty reasonable for the items that I bought. The killer came from shipping costs though. Yumetenbo only offers EMS shipping and they charge by the value of your purchase instead of weight. So I guess in a way, if you purchase shoes, or jackets, or other heavier items, it works out in your favour haha. The shipping cost for me came to 7,875 円, or approximately $100 USD.
Many of the items that I ordered were in pre-order status (and even then a lot of the more popular colours are sold out T__T). Yumetenbo doesn’t ship out items until all purchased items are available to be sent together. So immediately, I was notified that my items won’t be sent out until October 4th. I like how they provide a detailed invoice, with the expected arrival dates of pre-order items and they inform you right away when to expect your items to be shipped out. Be aware though, even if you use the English Rakuten site to order, all email correspondence will be in Japanese. But it’s nothing that Google Translate can’t help with =).
There was soooo much more that I wanted to buy but I had to control myself since it’s my first purchase from them, I want to see the quality of their items first and how the sizing fits me.
I ran into a problem when the arrival date of the ankle belt pumps got delayed to late November. They informed me that my items won’t be shipped until November 24th. I didn’t want to wait that long though because it gets really cold in Toronto by then and some of the items I purchased will be out of season. So I emailed them asking if it’s possible to ship those shoes with a future order that I place with them. I was told that their system can’t handle such a request and that the only way for my items to be shipped Oct 4th is if I cancel my order for those shoes. However, I would not receive a refund for them =__=. I was pretty angry at that, it’s bad enough that I can’t get the extra that I paid for shipping back but I at least expected a refund on a cancelled item, or a store credit of some sort. That was very disappointing.
Overall though, their customer service was fast and polite (keep in mind that there’s a 13 hour time difference so there will be lag time between responses). I replied in English but they always wrote back in Japanese. Again, Google Translate is your friend haha.
So far, I would give them a 6.5/10 for their online store front and customer service. The major reason for a low score is due to the fact that they were not willing to ship my item separately or refund when cancelled.
Oh one last thing, I mentioned that I have a mailing address problem with my package right now. I should have done more research with regards to ordering form them because other reviews have said to put exactly how you want your mailing address to be shown on the package in the special notes section when you place your order. I didn’t do that and I guess they format addresses a different way =__=.